FREQUENTLY ASKED QUESTIONS
Product Questions
What is the thickness of your lead?
Our leads are 0.1 inches thick. They are available with our Deep-Hole Pencil and in our six replacement lead pack.
Do you sell replacement parts, e.g. Holster or Sharpener?
Unfortunately, replacement parts are unavailable, however if you believe you have received a faulty part please feel free to contact us via email on sales@tracer-tools.us or alternatively send us a message through Facebook or Instagram and we can try to resolve this for you.
Is the marker permanent?
Yes, All of our TRACER markers have permanent in.
Do you sell the yellow replacement leads individually?
Our yellow leads are available in our replacement packs along with our graphite leads (4 x Graphite leads 2x Yellow leads). However, we do not currently sell these individually. You can find out more here.
Can you send out a free sample?
We are unable to send out any free samples however you can purchase our products at a great price from your local dealer.
If I advertise your products can you send me out some products?
Unfortunately, no. Our influencer programmes select influencers and advertisers at our discretion only. If we think you’ll make a good fit, we will contact you.
Where can I buy your products?
Head on over to our Amazon Store Page and browse our selection of markers and measuring tools.
Believe you have a faulty product?
We advise you to visit your retailer with your proof of purchase and ask for a replacement.
The retailer will contact us and report the fault good. We no longer send out replacements directly to you. From the 30th April 2021, we no longer offer replacements or ever have issued a refund on our products. If you need help with your product, please contact us via our Facebook or Instagram or email us at Sales@tracer-tools.us as we may be able to offer you advice on fixing the issue you have.
What do your feature symbols mean?
A glossary of all of our feature symbols can be found here: https://tracer-tools.com/glossary/
Do your tools come with a warranty?
A glossary of all of our feature symbols can be found here: https://tracer-tools.com/glossary/
What is the thickness of your lead?
A glossary of all of our feature symbols can be found here: https://tracer-tools.com/glossary/
Do you sell replacement parts, e.g. Holster or Sharpener?
A glossary of all of our feature symbols can be found here: https://tracer-tools.com/glossary/
Is the marker permanent?
A glossary of all of our feature symbols can be found here: https://tracer-tools.com/glossary/
Do you sell the yellow replacement leads individually?
A glossary of all of our feature symbols can be found here: https://tracer-tools.com/glossary/
What makes TRACER Tools different?
A glossary of all of our feature symbols can be found here: https://tracer-tools.com/glossary/
If I advertise your products can you send me out some products?
A glossary of all of our feature symbols can be found here: https://tracer-tools.com/glossary/
Where can I buy your products?
A glossary of all of our feature symbols can be found here: https://tracer-tools.com/glossary/
Do you provide guides on how to use your tools?
A glossary of all of our feature symbols can be found here: https://tracer-tools.com/glossary/
Can I refill or replace parts of TRACER Tools?
A glossary of all of our feature symbols can be found here: https://tracer-tools.com/glossary/
Are your tools suitable for marking on different surfaces?
A glossary of all of our feature symbols can be found here: https://tracer-tools.com/glossary/
Usage & Maintenance
How do I sharpen the Deep Hole Pencil?
A glossary of all of our feature symbols can be found here: https://tracer-tools.com/glossary/
How do I clean my marker tips or pencils?
A glossary of all of our feature symbols can be found here: https://tracer-tools.com/glossary/
What type of lead do I need?
A glossary of all of our feature symbols can be found here: https://tracer-tools.com/glossary/
Sustainability & Zero100
What is the Zero100 initiative?
A glossary of all of our feature symbols can be found here: https://tracer-tools.com/glossary/
Are TRACER products recyclable?
A glossary of all of our feature symbols can be found here: https://tracer-tools.com/glossary/