RETURNS & REFUNDS POLICY
We Don’t Sell Directly from Our Website
At TRACER Tools, we focus on making industry-leading marking tools — not selling them directly.
All purchases are made through our trusted retail and online partners.
Because of this, returns, refunds, and exchanges are handled by the store or website you ordered from.
Purchased from a Retailer or Online Store?
If you bought your TRACER Tools from:
- Amazon
- The Home Depot
- Lowe’s
- Toolstation
- Screwfix
- eBay
- or any other authorised distributor…
Please contact that retailer’s customer service team directly to start your return or refund.
Each partner has their own return window, conditions, and process.
Need Help Identifying Where You Bought It?
SUPPORT@TRACER-TOOLS.COM
Include a photo of the product and any order information you have.
We're Here to Help with Product Support
Even though we don’t handle refunds directly, we stand by our tools.
If you’re having a problem with a TRACER product, let us know — our team can often help with:
- Replacement advice
- Warranty support
- Product usage tips